Shipping

The cost of shipping varies depending on the country to which the order is delivered. Further information can be found in the following table.

*Excluding islands   **Excluding provinces overseas   ***Excluding the Canary Islands, Ceuta, Melilla

You will receive orders 3 to 5 business days after confirmation of shipment. Please note that during high season and the sale, longer delivery times may occur.

Please also note that delays may occur due to Brexit and related measures.

The carrier will make a second delivery attempt or deposit your package at a shipping affiliate close to you where you can pick it up. You can retrieve your package from there within seven working days at a time that is convenient for you. Please note, in order to retrieve your package, you must bring with you a valid form of ID and your shipment tracking number.

We’re sorry if we do not currently ship to your country. We are working on ensuring that this becomes possible in the foreseeable future. Until then, you have the option of using our Store Finder to locate our retail stores or stores which sell our products in your country.

You will be refunded for these missing item(s) to the same payment method you used to make the original purchase. The refund will appear on your bank statement within 7 working days.

The shipping confirmation email will include a tracking link, with which you can follow the status of your shipment online via the website of the carrier.